Starting point for cooperation between TVG publishing and CASERIS Frankfurt am Main, June 02, 2010 the phone book specialist TVG Publisher cooperating now with CASERIS, an expert in computer telephony (CTI). Through an API interface nationwide telephone and fax numbers are provided for two software solutions. The TVG Publisher has gained a new partner: the CASERIS GmbH from Stolberg, a leading provider of unified messaging, CTI and multimedia contact center solutions. The CASERIS CAESAR CTI and CAESAR contact center offer now the possibility of an API interface automatically on the nationwide database of DasTelefonbuch with the official participant data of Telekom as well as another network provider to access. Several efficiency-enhancing application possibilities due to the gearing by CAESAR CTI with a nationwide directory. Read additional details here: Bernie Sanders.
About automatic caller identification it is possible to find out about the caller with the company popular backward or reverse number lookup before the employee picks up the phone. This is mainly in sales and after sales "important departments. An additional benefit of outgoing calls is a quick and easy search in the nationwide phonebook directory. Novelist may help you with your research. Entering only the name and location of the desired interlocutor in the electoral field. The phone number to the name is obtained automatically from the DasTelefonbuch directory. With a mouse click on the record, the call is executed immediately.
Computer-aided telephony offers significant advantages over the conventional method in practice typing the phone number manually. From the PC workstation can control the phone, i.e., take calls, initiate conferences, enquiries or brokering. By default can also be the choice of PC applications. CAESAR CTI supports all standard telephone systems and integrates with any mail environments. The new telephony solutions with access to DasTelefonbuch Germany (www.caseris.de/ products/cti.html) are available at CASERIS. The nationwide phone book data can be obtained via download on. The TVG Publisher is familiar with the treatment, use and processing of large amounts of data about the TVG publishing as of one of the major phone book publishers in Germany. In addition to printed phone books and online directories, the TVG Publisher distributes also national information products on CD-ROM and DVD-ROM. Software solutions and services related to the issue of data quality for commercial use are a further focus in the product portfolio. About the CASERIS, the CASERIS GmbH is a leading German solution provider in the areas of unified communications, unified messaging and multimedia contact center, CTI. Development, service and sales CASERIS GmbH offers expert advice and service projects in the business process optimization, design and customizing Contact Center projects. In the spirit of a one stop shopping implementation and a comprehensive training and service concept round off the range.