Workforce Management Solution

Clarity AG provides powerful planning tool for call center in Bad Homburg / Germany, February 16, 2011. The clarity AG, manufacturer of software-based telephony solutions, presents a new workforce management solution (WFM) on the occasion of the upcoming trade fair Call Center World. First: The innovative solution can be used even for regular PBX. To plan the staffing in the call center as efficiently as possible, the persons in charge of the call center need a reliable statistical tool. It must be able to determine a forecast for the upcoming personnel requirements in order to create an optimal working plan then based on diverse data. One such tool is now in numerous call centers employed workforce management"software. But the usual market solutions to developers of clarity AG were not powerful enough. According to clarity Board Christoph Pfeiffer is not a big problem, with an intelligent use of all available indicators the heads of the call center even better trends and information to deliver, to better utilize the call center and to improve the level of service.

Clarity AG's engineers of software found a solution by developing mathematical algorithms, now much better using the existing data in the call center. The new clarity workforce management is now able to design detailed schedules where each employee can be planned meticulously for the call center. Extensive parameters as individual hourly or personal performance are taken into account. The most suitable staff be scheduled depending on the project. A beta version is already at some clarity AG customers in trials. In the future, then even the supervisor at the call center only in exceptional cases to design the staffing plans itself. Because the clarity developers are already working on the clarity autopilot"who will independently control the workforce management. The autopilot is still in the Development phase.

Clarity workforce management now available for telephone systems in addition to the improved performance of the clarity workforce management software, there is still an additional novelty, which is possibly a complete unique position on the market. The clarity autopilot that workforce management solution not is alone on the limited use of call centers, but he should also be used in the future for business telephone systems. The autopilot is able to ensure the smooth operation of the telephone system. For example, an employee of the attendant in the lunch break, goes workforce management is through directly incoming calls certain employees. Period and the selection of alternative staff is set in advance by the administrator. Consultants and application engineers of clarity are available for detailed information. The clarity AG international clarity AG, headquartered in bad acting Homburg is an award-winning provider of software-based voice communication solutions for the call center and Business telephony. Of multi-functional telephone systems up to cross-premises call modular clarity's solutions ease, flexibility, scalability, and availability Center systems and platforms for voice dialogue. Contact Andrea Leiseder CommunicationsManager Clarity AG scraper route 28B 61348 Bad Homburg @:[email protected] T: + 49 6172 1388-50 M: + 49 177 1483567 F: + 49 6172 1388-510